Pet Nutrition Products is continually trying to improve our customers experience and welcomes any comments or suggestions you may have. Please let us know how we can improve our service to you. If you cannot find what you are looking for, please send us a product suggestion. As always, thank you for your support and allowing us to be your trusted source for pet health supplies.

NOTE: We value customer security and DO NOT keep payment information. All orders are charged at the time they are placed.

Shopping at Pet Nutrition Products is always safe and private. Our site undergoes rigorous inspections for safety and security. Every purchase is covered by our Worry Free Guarantee. Pet Nutrition Products also respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy.

There will be occasions when an item(s) in your order may be OUT OF STOCK. This item may not have been available either when you ordered it originally (we couldn't update the website fast enough), or another customer's order placed ahead of yours depleted the available inventory before the website could be updated. You will receive an email and or phone call notifying you of any backorders and we apologize for the inconvenience.

Backordered items are usually restocked within 1-3 days and will ship as soon as possible. You will NOT be charged any additional shipping for backordered items. If you would like to cancel your order or a backordered item(s), just let us know. Please note that your payment method was charged in full at the time the order was placed. We will always keep you informed with any developments related to items on backorder.

Every purchase you make at Pet Nutrition Products is covered by our Worry Free Guarantee. Customer satisfaction is our first priority. If you would like to return a shipment, please contact us within 30 days of receipt via email or Live Chat so we may assist you. Returns will be honored only if reported within 30 days after receipt. Returns must be in new, resalable condition in the original packaging including all product information and warranty cards. Health Codes will not allow our employees to handle soiled items. Any items returned that do not meet the above specifications will be discarded at no credit. IMPORTANT: According to Federal and State laws, once a prescription order has been filled, it is non-returnable and non-refundable and there are no exceptions.

Returns will be honored only if reported within 30 days after receipt. Returns must be in new, resalable condition in the original packaging including all product information and warranty cards. Health Codes will not allow our employees to handle soiled items. Any items returned that do not meet the above specifications will be discarded at no credit. IMPORTANT: According to Federal and State laws, once a prescription order has been filled, it is non-returnable and non-refundable and there are no exceptions.

For a detailed information on our shipping policy, please visit our Shipping Information page.

Package Tracking Phone Numbers

UPS: 800-742-5877
USPS: 800-275-8777
UPS Mail Innovations: 800-500-2224

To check on the status of an order simply click on the My Account link at the top right of every page of our site. From there, you will be able to view information about your order and manage your email preferences, etc.

To change or cancel an existing order, please contact our Customer Support department during normal business hours, Monday through Friday 10 AM to 6 PM EST, using the information below. Please be advised that orders are shipped very soon after placement, it will not always be possible to make changes once an order has be placed.

By law we are required to collect a 6.5% sales tax from all Florida residents. Sales tax will automatically be added during the check out process based upon the ship to address zip code.

Pet Nutrition Products Customer Support department can be reached during normal business hours, Monday through Friday 10 AM to 6 PM EST, via Email or Live Chat.

Package Tracking Phone Numbers

UPS: 800-742-5877
USPS: 800-275-8777
UPS Mail Innovations: 800-500-2224

Live Chat
Customer Support Representatives are available Monday through Friday between 10:00 AM and 6:00 PM EST via Live Chat by clicking the Live Chat image at the top right of the website.

Email
Customer Support or general inquiries can be emailed during normal business hours, Monday through Friday 10 AM to 6 PM EST. Click Here to send us a message. Inquiries will be responded to as quickly as possible during normal business hours.

NOTE: Due to U.S. Prescription Law, we cannot accept faxed or emailed prescriptions. Please visit the Prescription Ordering page for more information.

Mail
Attn: Customer Support
Pet Nutrition Products
1631 Rock Springs Rd., Suite 323
Apopka, FL 32712

Due to, among other things, the possibility of human, technical and/or mechanical error, Pet Nutrition Products shall not be responsible for any errors or omissions on this website. Pet Nutrition Products makes no representations as to the accuracy of the information contained therein, including, without limitation, any content thereon. Pet Nutrition Products shall not be liable for any damages of any kind incurred as a result of the information posted on this Site including, without limitation, any content thereon. Pet Nutrition Products is not responsible for typographical errors that may appear on our online web site and prices are subject to change without prior notice.

Many online sites may claim to have PetNutritionProducts.com coupons, but the truth is PetNutritionProducts.com does not offer coupons or promotion codes. Pet Nutrition Products seeks to add value by offering the lowest possible everyday prices (without playing the coupon game), free shipping and speedy fulfillment once an order is placed. Customer service is available by email and Live Chat where you'll be greeted by a friendly Customer Loyalty Team member. Read more: Official Pet Nutrition Products Coupons